The Director of eCommerce Operations is a key strategic and functional leader with direct oversight for all eCommerce fulfillment, services, third party providers, and operational innovation.
The Director is primarily responsible for the operations that support in-store fulfillment, carryout, and delivery, along with the personnel, facilities, equipment, technology, training, support, partnerships, and related business processes to ensure successful execution. This leader will also have the opportunity to play a major role in crafting the vision, strategy, and implementation of emerging fulfillment formats such as dark stores, warerooms, micro fulfillment centers, delivery and distribution networks.
The Director partners closely with Store Operations, Facilities & Engineering, Asset Protection, Marketing, FP&A, IS, and various subsidiaries within the Alex Lee, Inc. enterprise to ensure a safe, efficient, and well-engineered program. This position is directly responsible for a team of specialists who support our in-store fulfillment teams to help us continually improve our service levels and introduce new ways to serve our guests.
The ideal candidate will have proven experience with eCommerce fulfillment, “Buy Online Pickup in Store” (BOPIS) style operations, and have experience in the areas of retail operations, order fulfillment, and logistics. Knowledge of small-scale warehouse fulfillment and logistics is a plus.
The most successful candidate will be a cross-functional leader who works effectively in a collaborative setting and is comfortable in situations where “the new normal” is continually being re-invented. This is an opportunity to join the Lowes Foods’ fastest-growing and most entrepreneurial sales and engagement channel as we continue to re-define grocery and food retail eCommerce.