MDI

Welcome page

Part-time BILINGUAL Customer Service Representative

Job Locations US-NC-Hickory
Posted Date 5 days ago(8/29/2025 12:14 PM)
Requisition ID
2025-127726
# of Openings
1
Category (Portal Searching)
Administrative/Clerical
Default: Location : Address
5005 Alex Lee Blvd.

Overview

PART-TIME Bi-lingual Customer Service Rep

 

Bi-lingual Spanish/English

 

To assist MDI customer base professionally and efficiently.

 

Entry Level

 

 

Responsibilities

Accountabilities:
• Answer telephone calls and log all calls into FreshService.
• Accountable for daily orderwell and unassign processes.
• Coordinate product delivery, billing, and payment of product sold.
• Support with food show flyer entry.
• Provide support in problem resolution of order questions, billing, and invoicing of products.
• Support Procurement department with keying daily breakouts.
• May be required to perform other tasks as assigned by management.
• Alert appropriate departments to issues or concerns on behalf of customers and follow up with customer with findings and/or solution.
• Key credit request and arrange pick up or credit for product or services.
• Provide clerical support within the department.

Management Reserves The Right To Adjust Accountabilities And Schedules To Satisfy Business Needs

Qualifications

  • Must Be Bilingual
  • Dependable with an excellent attendance record.
  • Above average communication skills.
  • Above average knowledge with symbol unit technology.
  • Above average knowledge to explain MDI statements, invoices, and recaps.
  • Proficient knowledge of OnDemand.
  • Proficient knowledge of Ring Central call center system.
  • Above average skills in problem resolution.
  • Above average skills to meet deadlines and work in a fast-paced environment.
  • Proficient in Microsoft Office and ten keys.
  • Proficient knowledge of FreshService software.
  • Demonstrate a sense of urgency in creating customer satisfaction.
  • Self-motivated and able to work without a lot of supervision.
  • Must be able to work flexible hours.

#LI-VP1

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed