• Collaborating with a specific group of clients and navigating them timely from initial order through receipt of product and payment processing
**Entry Level**
**Must be Excel Proficient**
Responsibilities
Responsible for processing orders, transferring into B2B order template and adjusting formulas and ensuring proper formatting
Corresponds with customer on promotional pricing requests and Food Show or Pre-booked items
Collaborates with customer on pre-approval of initial order, buyers on stock validity and warehouse for expiration check on date-specific products
Responsible for notification of quantity adjustments, out of stock or substitutions to ensure proper fill of container and allowing timely adjustment of order by customer
Coordinates product delivery and billing and payment of product sold
Provides support in problem resolution of order questions, billing and invoicing of product
Provide communication connection between customer and order, scheduling appointments and troubleshooting concerns
Maintain assigned customer files as required
Compiles reports, email correspondence and communicates to vendors/customers as needed
Communicates to customers any concerns with order fulfillment
Notifies manager of all applicable billbacks impacting orders
Support departments by communicating programs and services for both customers and potential customers
Alerts appropriate departments on issues or concerns on behalf of customers and follows up with customer with findings and solutions
Works closely with buyers to ensure available inventory
Works with MTH to coordinate deliveries to FOB customers
Collaborates with warehouse supervision to ensure best possible expiration date for customer
May be required to perform other tasks as necessary
Qualifications
Associates degree or equivalent work experience
2-5 years customer service experience required
Intermediate to Advanced level of Excel and Word
Strong organizational skills with an ability to work under minimal supervision
Strong sense of urgency with an acute attention to detail