• Collaborating with a specific group of clients and navigating them timely from initial order through receipt of product and payment processing

•Identifies all products within the customer order that are potential concerns for USDA inspections and hazmat
clearance
• Works closely with the Compliance & Logistics Manager to make container appointments when needed, help
maintain schedules
• Coordinates product delivery, billing and payment of product sold; creates applicable handbills to charge for
inspections, pallets, and overnight fees
• Provides accurate and clear communications to warehouse teams in areas of selection, container loadings and
inspection scheduling
• Communicates to customers any concerns with customer order fulfillment; provides support in problem
resolution of orders, billing, and invoicing.
• Creates billback documentation and notating ETA for unprotectable items not received
• Collaborates with customers on pre-approval of initial order, buyers on stock validity and warehouse for
expiration check on date-specific products
• Responsible for notification of quantity adjustments, out of stock or substitutions to ensure proper fill of
container and allowing timely adjustment of order by customer
• Determines target release and load dates based on sailing days and transit criteria depending on the country
• Manages the order through close monitoring of buyer messaging as related to delivery, quantity or other issues
that could adversely affect the order fulfillment; notifying customer immediately if issues arise
• Responsible for creating billback documentation and notating ETA for any unprotectable items not received
• Process, prepare, schedule, and acquire all certificates required for entry of product into various countries; includes but not limited to Dairy Certificates, Free Sale, Hazmat and FSIS, and other regulatory certificates
• Ensures carrier is scheduled and meets shipping/sailing days, adjusting the order release date accordingly as
needed and corresponding with customer as to status
• Determines timing to release the order to be processed and ensures all paperwork is complete, delivery
receipts are maintained, invoices downloaded and manually manipulated to include proper export codes
• Develops and maintains customs documentation to facilitate foreign country clearance of goods including BOL,
Cert of Origin, Cert of Free Sale, Shipper’s Export Declaration, commercial invoices and dock receipts 

 Associates degree or equivalent work experience
• 3-6 years customer service experience required
• Intermediate to Advanced level of Excel and Word
• Strong organizational skills with an ability to work under minimal supervision
• Strong sense of urgency with an acute attention to detail
• Excellent multi-tasking skills and above average with problem solving

#LI-RS1